Returns & Refunds
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. Stickers cannot be used and patches cannot have been ironed on to anything.
Please contact us at Kulanastickers@gmail.com to request a refund or exchange.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at kulanastickers@gmail.com.
Sale items
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at kulanastickers@gmail.com and send your item to: 17413 Ludlow St., Granada Hills CA 91344, United States.
Shipping
For all orders to the United States, shipping is free! International shipping costs vary by country.
Orders will be shipped within 5 business days and are expected to arrive within two weeks of shipment.
To return your product, you should mail your product to: 17413 Ludlow St., Granada Hills CA 91344, United States
You will be responsible for paying for your own shipping costs for returning your item.
If you have any questions, please contact us at kulanastickers@gmail.com